Refund & Cancellation Policy

Last updated: December 31, 2024

1. Free Trial

We offer a 7-day free trial for new users to test our service. During the trial period:

  • You can cancel at any time without charge
  • No payment information is required to start
  • Full access to Pro features is included
  • Trial automatically expires after 7 days

2. Subscription Cancellation

How to Cancel

You can cancel your subscription at any time through:

  • Your account dashboard
  • Contacting our support team at care@pdfy.cloud
  • Using the cancellation link in your billing emails

When Cancellation Takes Effect

  • Cancellation is effective at the end of your current billing period
  • You retain access to paid features until the period ends
  • No additional charges will be made after cancellation
  • Your account will revert to the free plan automatically

3. Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers:

  • Available for first-time subscribers only
  • Must be requested within 30 days of initial payment
  • Full refund of the first month's payment
  • No questions asked policy

Refund Eligibility

Refunds may be granted in the following circumstances:

  • Service outages exceeding our SLA commitments
  • Billing errors or duplicate charges
  • Technical issues preventing service use
  • Unauthorized charges

Non-Refundable Items

The following are not eligible for refunds:

  • Usage-based charges for API calls
  • Partial month subscriptions
  • Renewals after the first billing cycle
  • Enterprise custom development work

4. Refund Process

How to Request a Refund

  1. Contact our support team at care@pdfy.cloud
  2. Include your account email and reason for refund
  3. Provide any relevant details or documentation
  4. Our team will review and respond within 2 business days

Processing Time

  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • Credit card refunds may take 3-5 additional business days to appear
  • You will receive email confirmation when processed

5. Billing Disputes

If you notice an incorrect charge:

  • Contact us immediately at billing@pdfy.cloud
  • We will investigate and resolve within 48 hours
  • Provide transaction details and expected charge amount
  • We will issue credits or refunds for verified errors

6. Account Termination

Voluntary Termination

If you choose to delete your account:

  • Cancel your subscription first to avoid future charges
  • Download any data you wish to keep
  • Account deletion is permanent and cannot be undone
  • No refunds are provided for unused subscription time

Involuntary Termination

If we terminate your account for policy violations:

  • No refunds will be provided
  • You will receive notice of termination
  • You may appeal the decision within 30 days
  • Data may be retained for legal compliance

7. Downgrade Policy

If you downgrade your plan:

  • Changes take effect at the next billing cycle
  • No prorated refunds for plan differences
  • You retain current plan features until cycle end
  • Usage limits will apply from the downgrade date

8. Enterprise Customers

Enterprise customers have custom terms:

  • Refund terms are specified in your contract
  • Contact your account manager for cancellations
  • Custom billing and refund arrangements may apply
  • Standard policies may not apply to enterprise accounts

9. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including:

  • Natural disasters
  • Government actions or regulations
  • Internet infrastructure failures
  • Third-party service outages

10. Policy Changes

We may update this policy with 30 days notice. Changes will not affect existing subscriptions unless required by law. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions about refunds or cancellations:

Email: care@pdfy.cloud
Support: care@pdfy.cloud
Response time: Within 24 hours